Terms and Conditions of Steffen Grell — Lager im Griff, Clemensstr. 54, 53225 Bonn (hereinafter "the Provider") for the use of the Almacén OS / Lager im Griff software.
1. General Provisions and Service Description
1.1 The Provider makes web-based software (Software as a Service, SaaS), including its maintenance and updates, available to its customers according to these Terms and Conditions.
1.2 The services offered by the Provider are directed exclusively at business operators as defined in § 14 BGB (German Civil Code) and independent professionals. No contracts are concluded with consumers or private individuals as defined in § 13 BGB.
1.3 Differing general terms and conditions of the customer are not recognized unless expressly consented to by the Provider.
2. Subject Matter of Contract and Services
2.1 The Provider makes available to the customer software for mobile and web applications with which the customer can organize and manage their warehouse. The specific functional scope and number of authorized users depend on the subscription plan contracted as described in the service description published on the website.
2.2 The Provider will remedy all software errors to the extent technically possible without undue delay.
2.3 The Provider will continually develop the software and improve it through regular updates.
2.4 The availability of the software is 98.5% on average per year, including maintenance work. Availability may not be interrupted for more than two consecutive calendar days.
3. Software Usage Rights
3.1 The Provider grants the customer the non-exclusive and non-transferable right to use the software during the contract period in accordance with its intended use.
3.2 The customer is not authorized to transfer the software or storage space provided to third parties, either in whole or in part.
4. Storage Space and Backups
4.1 The Provider provides the customer with storage space on a server to save their data.
4.2 The Provider will take appropriate precautions against data loss and to prevent unauthorized access by third parties, including regular backups and firewalls.
4.3 The customer remains the sole owner of their data at all times and may request delivery at any time.
5. Support
5.1 Application or software issues are handled through the Provider's support. Support is available on business days Monday to Friday, 09:00 to 17:00 (Germany time).
6. Service Interruptions
6.1 Adaptations, modifications, and additions to the software will only cause temporary interruptions when technically necessary.
6.2 In the event of serious errors, maintenance will be performed within 3 hours of discovery.
7. Customer Obligations
7.1 The customer is obligated to keep the data provided during registration up to date and to comply with these Terms and Conditions and applicable law.
7.2 The customer will use the software exclusively for its intended purpose.
7.3 The customer is responsible for entry, maintenance, and backup of their data.
8. Compensation
8.1 The customer undertakes to pay the Provider the agreed remuneration at the agreed intervals. Prices and rates are communicated before contract conclusion.
9. Blocking and Prohibited Content
9.1 The Provider has the right to block the software if the customer falls into payment arrears.
9.2 Storage of offensive, extremist, discriminatory, or illegal content in the software is not permitted.
10. Warranty
The Provider warrants the functionality and operability of the software in accordance with the provisions of this contract and applicable legal warranty provisions.
11. Liability
11.1 The Provider is liable without limitation in case of intent or gross negligence, for injury to life, physical integrity or health, and for mandatory liability under applicable law.
11.2 In case of slight negligence in breach of essential contractual obligations, liability is limited to typical and foreseeable contract damage.
12. Contract Conclusion, Subscription, and Trial Period
12.1 The Provider offers subscriptions in the versions "Starter," "Pro," and "Enterprise" at the prices indicated on the website.
12.2 If the Provider offers a free trial period, its duration is 30 days. The trial period ends automatically without need for cancellation.
13. Duration and Termination
13.1 The contract has a minimum duration of one, two, or three years as agreed. The notice period is 14 days. If not canceled in time, the contract is automatically renewed for the initial contracted period.
13.2 Amounts already paid for partially used billing periods are not refunded.
14. Return and Deletion of Data Upon Termination of Contract
Upon termination of the contractual relationship, the Provider will deliver all stored data to the customer and delete it from its systems, except where legally required to retain it.
15. Confidentiality
The Provider undertakes to maintain the strictest confidentiality regarding all confidential processes of the customer.
16. Final Provisions
16.1 Contracts concluded between the Provider and customers are governed by the substantive law of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods.
16.2 If the customer is a merchant or does not have a general place of business in Germany, the competent forum shall be the Provider's headquarters.
16.3 The Provider reserves the right to modify these Terms and Conditions for justified reasons, with an appropriate notice period of at least two weeks.
Version: May 2025